NEWSROOM

The new-look service now features improved technology to guide residents through an easy to use online reporting system. Individuals can report noise complaints at any time, day or night at the time of disturbance, without the need to wait for officers to attend.

This includes disturbances from parties, loud music, barking dogs, construction work, and other noise-related issues.

Councillor Richard Overton, (Lab) Deputy Leader and Cabinet Member for Highways, Housing & Enforcement said: “We understand that excessive noise can be a significant source of stress for our residents and this new and improved service is designed to provide immediate support and resolution for those affected, ensuring that our community remains a peaceful place to live.”

Key features of the 24-hour noise complaint service include:

• Round-the-clock availability: Residents can report noise complaints at any time, making it easier to address disturbances as they occur.
• User-friendly reporting: The service offers an online portal for ease of use.

This initiative reflects the Council’s commitment to improving making Telford and Wrekin a cleaner, greener and safer place to live and is part of Telford & Wrekin Council’s ‘20 pledges in 20 weeks’ campaign which will see the local authority deliver 20 actions on the things that matter most to local people during the first 20 weeks following Councillor Lee Carter’s appointment as Leader in the summer.

The pledges reinforce the council’s ongoing commitment to protect, care and invest to create a better borough.

You can track the Council’s progress on its 20 pledges at www.telford.gov.uk/20pledges

For more information on the complaint service, visit www.telford.gov.uk/noise