“Tell us your experience of accessing your GP” – council urges residents

Telford and Wrekin Council and Healthwatch Telford and Wrekin are urging people in the borough to share their experience of accessing their GP – by completing a survey on Healthwatch Telford and Wrekin’s website or by calling Healthwatch Telford and Wrekin on 01952 739540 (Monday-Friday, 10am – 4pm) to request paper copies of the survey.

The appeal comes following the findings of the NHS England’s GP Patient Survey 2023 and ongoing concerns raised over the past years by residents to both Healthwatch Telford and Wrekin and the council. 

Some people in the borough are considerably less satisfied with their GP compared to other people’s GPs.

Cllr Paul Watling (Lab), cabinet member for Adult Social Care and Health Systems said:

“As a council on the side of our residents, we want them to have the best possible services at every GP in the borough,

“We are very concerned that in some areas of the borough people still find it difficult to get through on the phone with a GP, to get an appointment at a preferred time or with the GP of their choice. 

“Together with Healthwatch Telford and Wrekin we are running a joint survey to understand how easy it is for people in every area of the borough to access their GP and what their experience is.

“Please take a few minutes and take part in this survey on Healthwatch Telford & Wrekin website.

“We are also supporting Healthwatch Telford and Wrekin to visit every single GP practice in the borough over the coming months.

Simon Fogell, Chief Executive Officer at Healthwatch Telford and Wrekin said: 

“Healthwatch Telford and Wrekin continue to receive reports that people are not satisfied with their GP.

“We want to hear directly from you about your own experiences of accessing your GP, the good, not so good or indifferent – they all matter. 

“Your feedback is collected anonymously, this means you do not have to say who you are and you cannot be identified.

“We will use what people tell us, their truths, to share a report with Telford & Wrekin Council, the Integrated Care Board and Integrated Care System partners to show how you rate your GP service and what else people feel would improve services for them.”

To share your experience with your local GP practice and take part in the survey, visit Healthwatch Telford & Wrekin website.  

visit Healthwatch Telford and Wrekin homepage.

NHS website

Photo caption (left): Cllr Paul Watling (Telford & Wrekin Council's cabinet member for Adult Social Care and Health Systems),  Simon Fogell (Chief Executive Officer at Healthwatch Telford and Wrekin)