Be Scam Aware

Telford and Wrekin Council is highlighting the need for people of all ages and backgrounds to be aware of scammers that are taking advantage of the cost of living crisis.

Be Scam Aware

The council is sharing guidance as part of a campaign that ends on Sunday to support residents in recognising a scam, how to take the right action and raise awareness to help others and is advising people to look out for;

  • Scammers pretending to be energy companies, luring people with “too good to be true” deals 
  • Fake sales representatives selling counterfeit shopping vouchers
  • Fraudsters sending out phishing emails pretending to offer an energy rebate or government support to obtain people’s personal information

Councillor Richard Overton (Labour), Deputy Leader and Cabinet Member for Housing, Enforcement and Transport said: “Anyone call fall prey to scammers - it’s important to be on your guard – if you’re not sure about something, take your time and get advice.

“We need to look out for our neighbours too, particularly those who are isolated from families and with many people facing increased financial pressures, there is a high chance that scammers will target people like this. 

“For example, we’ve already seen instances of scammers pretending to be energy companies offering “too good to be true” deals and others sending out phishing emails offering fake government rebates.”

Some simple steps for people to help protect themselves from scams include:

  • Don’t be rushed into making any quick decisions. It’s okay to take your time
  • Never give money or personal details, like passwords or bank details, to anyone you don’t know, trust or have only met online. If someone pressures you for these, it’s most likely a scam
  • Before you buy anything, check the company or website you’re using. Read reviews from different websites, search for the company’s details on Companies House, and take a look at their terms and conditions
  • Pay by debit or credit card. This gives you extra protection if things go wrong
  • Be suspicious. Scammers can be very smart. They can appear like a trusted business or government official, have a professional website and say all the right things. Take your time to work out if this is a real organisation. Ask them for ID or contact the organisation on a number you know and trust
  • Don’t click on or download anything you don’t trust
  • Make sure your antivirus software is up to date
  • Keep your online accounts secure
  • Use a strong password for email accounts that you don't use anywhere else.
  • Choosing three random words is a good way to create a strong and easy to remember password. You can also add in numbers and symbols.

Scams have become part of daily life and the Citizens Advice found in the first five months of 2021 more than two thirds of adults (36 million) had been targeted. 

If you think someone might be trying to scam you, it’s important to act straight away. If you need advice and support, call the Citizens Advice consumer service on 0808 223 1133 or visit 

To support neighbours, people can join the ‘Friends Against Scams’ which provides free online training to empower people to take a stand against scams. To complete the online modules, visit the Friends Against Scams website. Scams or suspected scams can also be reported to Action Fraud.

For more help and advice visit