Electronic system for health and care records is being extended to Shropshire, Telford and Wrekin. It will help you get the care you need.

People’s health and care records in Shropshire, Telford and Wrekin will soon be available electronically for health and social care practitioners to view. These records will be ready to go live in summer 2021.

Electronic system for health and care records is being extended to Shropshire, Telford and Wrekin. It will help you get the care you need.

This means a doctor in a hospital, or a paramedic who attends a 999 call will be able to access the same crucial information as a GP when they need it.

In some situations, knowing details of any allergies, medications or long-term conditions could potentially save lives.


Currently, local health and care services hold separate pieces of information about people – which isn’t easily accessible between different organisations.

With the new system, health and care practitioners will have access to up-to-date records for people’s medical and care needs, making care safer and reducing duplication.

It will prevent people being asked for information repeatedly, and ensure that their care preferences are shared and understood by all those caring for them.


Cllr Andy Burford, Cabinet Member for Health and Social Care, said: 

“We very much welcome the electronic integrated health and care records system being extended to our borough and allowing healthcare professionals to view information held by different health and care services.

“It means we will be able to improve quality and outcomes for those being treated across Telford and Wrekin. 

 “In an emergency, it is important that the clinician knows as much about you as possible to make the right decisions about how to treat you.

“People are often frustrated when they have to repeatedly give the same information to different parts of the NHS and social care. There can also be delays caused by records not being easily accessible. This new system will help put an end to that.

“My message to our residents is: If you’re happy for your health and care records to be available on the integrated health care records extended to Telford and Wrekin, you don’t need to do anything.

“If you’d like more information, including details of how you can raise an objection go to www.onehealthandare.net “


To explain the new system to residents, Shropshire, Telford and Wrekin health and council partners are launching a “Fair processing’ campaign", which will run for 12 weeks. 

It will promote the benefits of integrated health care records across a range of communication channels and also explain how people can opt out if they wish to.


Shropshire, Telford and Wrekin [ICS/STP] is working in partnership with local NHS organisations, local authorities and system suppliers to develop the electronic integrated health care records system, which will be rolled out across the local area from summer 2021.

To find out more about the “One Health and Care” integrated health care records visit this website or email onehealthandcare@nhs.net 





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