Shared Lives care scheme hailed ‘Outstanding’ by CQC inspectors

A care scheme which helps vulnerable people live as independently as possible has been rated ‘Outstanding’ by inspectors from the Care Quality Commission (CQC).

Telford & Wrekin Council’s Shared Lives scheme has been hailed as “exceptional” and “distinctive” in the way it meets people’s care needs.

Inspectors said that people are assisted by a well-trained and highly motivated staff team, who in turn felt supported by the provider and management.

The scheme offers people the chance to live with their carer and receive help in living independently as possible.

The report  said: ‘outcomes are consistently better than expected compared to similar services’.

Councillor Andy Burford, Cabinet Member for Health and Social Care, added: “This is an excellent report for Shared Lives and is a testament to the staff, carers and users of the service.

“Shared Lives allows people to live in a friendly, homely, caring setting, while preserving their independence.

“The CQC has recognised it as one of the best examples of a service of this nature in the whole country.

“This is testament to the hard work that goes on. This reflects the aims to promote independence and support adults receiving social care support as set out in our plan Protect Care and Invest to create a better borough.”

Councillor Shaun Davies, council leader, added: “This is fantastic news and I would like to pay tribute to the hardworking staff and partners who have made Shared Lives an outstanding service.

“This findings by the CQC very much tie into how we are creating a better borough – by investing, protecting and caring.”

One relative told inspectors: “I would recommend these carers to anyone as they are so efficient. I don't know how they could make things better because they are already good."

The report added: “Links with health and social care services were excellent. For example, we saw one person was struggling with managing their ongoing healthcare condition. Staff members recognised this and supported the person. This person told us they now enjoyed their life and did things they never felt like doing before.

“They went on to say this was because of receiving services from the Telford and Wrekin Shared Lives Scheme.”

One relative told inspectors: “The carers are aware of how much we appreciate them and what a good job they are doing. I would rate them as 5 out of 5.”

Caption: Members of Telford & Wrekin's Shared Lives team