Council continues to support residents and businesses

Telford & Wrekin Council is committed to continue to support residents, communities and businesses at this difficult time caused by a new four-week national lockdown.

Council continues to support residents and businesses

The Council’s support and assistance measures as well as more information about coronavirus situation in the borough and the impact on Council’s services are at

The lockdown comes into force from today, Thursday 5 November until Wednesday 2 December. 

The Council will continue to help and assist as many residents as possible through this challenging time, such as: 

-Vulnerable residents, particularly those who have a health condition and who do not have family, friends of neighbours around to help with shopping and other tasks.

The Council’s Community Support helpline 01952 382030 is open Monday-Friday 9am-5pm and Saturdays 9am-1pm until 5 December, for those who have no one else to turn to. 

Support can also be requested by completing this online form

In the next days, the Council will also write a letter to those identified as clinically extremely vulnerable by Government to detail all the support available in the borough, from Council, NHS services and partner organisations. 

-Residents who are struggling financially 

The pandemic has caused many people to struggle financially and the new lockdown is unlikely to improve things. If you are on a reduced income, due to the pandemic – go to this page for a "Financial assistance and support" guide.  

It includes all the benefits and support you can get from the Government, from the Council and from different partner organisations – such as applying for Council Tax reduction, Free School Meals, Test and Trace support payments, Emergency Welfare Assistance (if you are unable to afford essentials, such as food or heating) and many other benefits and support schemes.

-Residents who are actively looking for a job

If you find yourself out of work or facing with unemployment due to COVID-19, Job Box is a free Council service to support you - from job searching, CV support, practicing interview skills, re-building your confidence, understanding your skill set or getting access to funding for learning and courses to gain new skills. 


If you are a pensioner, you might be entitled for a range of support from the Government, from the Council and from different partner organisations. 

Check this pensioners' support page - it includes information on claiming pension credit, reducing your council tax bill, applying for travel discounts and many more.

In addition to the above, there is also a whole host of other support services and activities for residents of all ages at Live Well Telford website - whether you are looking for a carer or childcare, need housing or advice on staying healthy.

The Council will also be assisting businesses, particularly those required to close due to national restrictions, to apply for Government grants, based on their rateable value as well as to access additional funding that will be provided by the Government to councils.

Further information is expected from the Government within the next week.

Updates on this will be continuously provided by the Council on the “I am a business” section on and on social media. 

The Council will also be working with businesses that remain open to ensure they do so safely and in a COVID secure way to help keep businesses in borough as healthy as possible. 

Council Leader Shaun Davies said: “We are working round the clock to support our residents, businesses and communities as much as we can and we ask everyone to visit our website for the latest updates - 

“It includes the latest measures to protect and care for our most vulnerable, to help people struggling financially or looking for a job, as well as advice and support for those who are struggling with their wellbeing.

“In addition, we will be assisting borough businesses forced to close by this lockdown to apply for grants as soon as the Government makes these available

“As earlier in the year, we will be going the extra mile to help as many businesses as possible and ensure they get through this.” 

From today, Thursday 5 November new national restrictions mean that everyone must Stay at Home and may leave only for a limited set of reasons. 

These include:

•For education (schools, colleges and universities)

•For work, if you cannot work from home;

•For exercise and recreation outdoors, with your household, support bubble, or on your own with one person from another household;

•For all medical reasons or medical appointments, and to escape injury or harm;

•To shop for food and essentials;

•And to provide care for vulnerable people.

Other measures include:

•You must not meet socially indoors with family or friends unless they are part of your household – meaning the people you live with – or support bubble.

•You can meet one other person from another household outside in a public place.

Additional restrictions apply for those identified by Government as clinically extremely vulnerable – and as mentioned above, in the next days the Council will write to those to detail all the support available in the borough, from Council, NHS services and partner organisations.

To reduce social contact, the Government has ordered certain businesses and venues to close or restrict how they provide goods and services.

Businesses and venues providing essential goods or services can remain open.

Further information about the national lockdown can be accessed on the Government’s website.

Following the new restrictions, the following Council services are closed from today, Thursday 5 November to Wednesday 2 December:

•All council run and partner operated libraries

•All leisure centres. The Council will be in touch with aspirations members and other customers with booking during the lockdown period.

•Horsehay Village Golf Centre

•Telford Ice Rink

•Telford Town Park Visitor Centre 

•Registrars – for booked weddings

•Oakengates Theatre will remain closed

Unlike lockdown earlier in the year, all other Council’s services will continue as normal. 

Further updates will continue to be published on