Council support for local residents and businesses continues!

Since the coronavirus outbreak, Telford & Wrekin Council has been providing continuous support to residents and businesses through this difficult time.

Council support for local residents and businesses continues!

So far, almost 18,000 households have been supported or offered support by the Council. Some 52,000 meals have also been delivered to families who receive free schools meals.

Businesses have been supported too, with 2,257 grants with a value of £27m awarded to help them deal with the financial challenges they face.

All the while, Council teams have continued to deliver services, with many front-line services continuing as normal.

Here’s how the Council has been helping and will continue to help residents and businesses.

Support for vulnerable residents and for those in financial difficulties
If you are shielding from coronavirus and have no one to turn to for help, visit or call the Council’s Community Support Line on 01952 382030.  Lines are open 9am to 5pm weekdays and 9am to 1pm weekends.

You can register for support online 24/7. 

Together with its volunteers, the Council offers help with collecting prescriptions, dog walking or just having a chat with those who are feeling particularly isolated during these challenging times. 

Also, if in a financial crisis, residents are urged to get in touch with the Council, visit  or call 01952 383838.

Advisors will do all they can to ensure people get all the benefits they are entitled to and provide emergency funding for heating and food for those in most need.

So far…

  • 17, 974 households have been supported or offered support. This is in addition to 52,000 meals home delivered to who receive free school meals
  • 4,232 calls-for-help have been answered and managed by the Community Support Line
  • 1,691 calls-for-help have been managed by the Council’s Crisis Line for food parcels and help with gas and electric
  • 10,500 households have applied and benefited from the two month Council Tax holiday
  • 1,143 volunteers have been recruited, to help the Council support vulnerable people with a range of tasks, such as shopping, picking prescriptions, dog walking of simply checking they’re ok
  •  £80,000 have been awarded to a range of voluntary sector organisations, such as food banks and charities helping to tackle homelessness, to continue their very valuable work.

Support for borough businesses

Businesses in need of help, can contact the Council’s dedicated Business Support team on 01952 383838 (9am to 5pm weekdays) or visit

Teams are on hand to help businesses access Government grants (for small businesses, charities and retail, hospitality & leisure grants), apply for business rates relief, benefit from loan support and many other schemes.

So far…

  •  £27m have been paid out to businesses who qualify for grant support.
    The Council is in the top 10 of over 300 English councils for the percentage of grants paid out.
  •  £30m has been issued in business rate relief
  • The Council has also lobbied for help for businesses falling through the Government support net.

Telford & Wrekin Council Leader Shaun Davies said: “Together with our staff, volunteers and partners, we’ve worked really hard to support both residents and businesses to deal with the challenges of the coronavirus pandemic.

“This has been a difficult time for us all.  Despite changing working conditions, our staff and contractors have continued to provide essential front-line services to residents, including recycling and greed waste collections which has increased significantly, repairing roads, filling potholes, maintaining green spaces and many other services.

 “I would like to thank all of our staff, volunteers and partners for their hard work and for going the extra mile to help others - it shows that by working together, we can make a real difference and get through this difficult times.

“We know many residents and businesses still need our help and we will continue to work round the clock to do what we can to help. “

For the latest updates on coronavirus support, please follow the Council’s social media accounts @TelfordWrekin or visit