Residents encouraged to sign up to new My Council Tax portal

Telford and Wrekin residents are being encouraged to sign up to a new portal which enables them to view and manage their Council Tax account online.

Residents encouraged to sign up to new My Council Tax portal
My Council Tax allows residents to view their account, any recent bills or reminders, make payments and make basic amendments like changing address, changes to single person discounts and setting up direct debits.

The aim is that the system will facilitate a move to e-billing where customers will receive an email with a link to the online system and secure log in giving them access to their bill.

The system will eventually link up with the My Telford portal which is currently being developed as part of the council’s wider objective to conduct more transactions online, which is consistent with the Government’s Digital by Default agenda.

The potential savings to the council of residents using My Council Tax are significant. Around 70,000 Council Tax bills are posted out every March and this increases when you count reminders.

The first phase of the campaign focused on nearly 1,000 members of the public who had already expressed an interest in e-billing and that was followed by a campaign to encourage council staff who live in the borough to sign up.

Now it is being rolled out to all 70,000 households that receive a Council Tax bill.

Councillor Shaun Davies, Telford & Wrekin Council’s cabinet member for Customer Services, said: “This will mean that residents can access their Council Tax anytime anywhere so it will be much more convenient.

“I would urge everybody in the borough who pays a council tax bill to sign up to My Council Tax. It is a secure system that is faster, more convenient and more efficient.”

Councillor Lee Carter, Telford & Wrekin Council’s cabinet member for Finance and Service Delivery, said: “While it is true that this will save us money, it is not just about that. It is a great opportunity to give customers what they want – access to their accounts at a time that suits them.

“It reduces postal and printing costs and that money can be used in turn to support vital services. It will also save paper and be better for the environment.”