Everyday Telford app smashes 10,000 reports barrier

Telford & Wrekin Council’s ground breaking app has now received more than 10,000 reports from members of the public since it was launched

Everyday Telford app smashes 10,000 reports barrier

The free Everyday Telford app is designed to make it even quicker and easier for people to report environmental issues like fly tips and pot holes.

Reporting issues via the app can be done in as little as 30 seconds at any time of the day or night.

Residents and visitors have been regularly reporting any issues they become aware of during the first 18 months of the app’s existence and the council has now received nearly 10,200 reports.

The app is available to download from the App Store for iPhones, iPads, as well as Android and Windows smartphones.

Telford & Wrekin Council has taken steps to encourage residents to get in touch either via the council’s website, social media or the app to reduce the costs of dealing with visitors in person.

The launch of the Everyday Telford app – and more recently the Telford Loyalty Card app – are key parts of that campaign, which is known as "channel shift".

Councillor Hilda Rhodes, Telford & Wrekin Council’s cabinet member for Customer Service, said: "People make on average more than 51,000 reports of environmental issues to the council each year so we feel the app has made a very good start.

"I would encourage anyone who hasn’t downloaded it yet to do so. It is a lot more convenient than ringing us up and a great way of helping the council save money – estimated at £2.68 per transaction.

Councillor Shaun Davies, cabinet member for Neighbourhood Services, said: "Reporting environmental issues via the app is also a great cost effective way to help keep your neighbourhood clean and tidy and to have pride in your community."